Claims management software
Claims management software built on governed evidence.
Wilbur is an agentic claims management system for insurers, MGAs, TPAs, brokers, self-insured programmes and their supply chain. It turns fragmented evidence into one decision-ready claim — from lodgement to closure, on a record every party can trust. 55+ clients, 1.8M+ claims, 6 geographies.
What is claims management software?
Claims management software is the system of record that runs an insurance claim end to end: capturing the claim and its evidence, applying policy and coverage rules, routing work to handlers and suppliers, controlling cost and payment, recording every communication, and producing the audit trail that regulators and delegated authority require. The distinction that matters is whether the evidence is governed — attributed to its source, checked against cover, and defensible a year after the decision was made.
What a claims management system has to do.
Lodgement and intake
Guided first notice of loss captures the right photos, documents, dates and context up front.
Evidence processing
Documents, images, video and supplier updates become attributed claim facts with gaps surfaced.
Coverage reasoning
Willo cross-checks the policy, drafts the summary and flags what still needs a human decision.
Triage and routing
The right claim reaches the right handler in seconds, with SLAs measured against the record.
Supplier orchestration
Assessors, builders and suppliers work on one shared job record inside the claim.
Cost and payment control
Estimates, invoices, reserves and payment gates in one governed workflow.
Compliance and complaints
Complaints handling, delegated-authority evidence and regulatory reporting as first-class workflows.
Claims intelligence
Portfolio, cohort and root-cause analytics on the same governed record.
How to evaluate claims management software vendors.
Ask six questions of every vendor: does it govern evidence or merely store it; where does the AI stop and human judgement begin; how did it perform in a real catastrophe surge; does the supply chain work inside the same record; what does it integrate with, including Guidewire and Microsoft Dynamics; and how is cycle time measured — the distribution of open claims, not the average.
Claims software for every party on the claim.
- Insurers — close claims faster and defend every decision.
- MGAs & TPAs — protect delegated authority and prove the portfolio.
- Brokers — give clients visibility when the claim matters most.
- Self-insured — control claims, suppliers and spend on one record.
- Builders & suppliers — work with insurers on the same job record.
Wilbur connects to Guidewire, Microsoft Dynamics, Solera, Livegenic, Xero and Vitesse, so you can replace a legacy claims system end to end or keep the stack you have.